Return & Refund Policy

At Magicine Pharma, we are committed to providing you with high-quality pharmaceutical products and healthcare solutions. Due to the nature of pharmaceutical products and strict safety and hygiene regulations, we have specific policies regarding returns and refunds. Please read this policy carefully before making a purchase.

Important Note: For health and safety reasons, we generally cannot accept returns of prescription medications, over-the-counter drugs, or other pharmaceutical products once they have left our facility. However, we make exceptions for damaged, expired, or incorrect products as outlined below.

We accept returns and offer refunds or replacements in the following circumstances:

We cannot accept returns or issue refunds in the following situations:

Note: If you experience an adverse reaction to a medication, please seek immediate medical attention and report the reaction to us so we can document it with the manufacturer.

To be eligible for a return or refund, you must notify us within 7 calendar days from the date of delivery. Requests made after this period will not be accepted unless required by applicable consumer protection laws.

For damaged products: Please notify us within 48 hours of delivery for the fastest resolution. Delayed reporting may affect your eligibility.

To initiate a return or refund request, please follow these steps:

Return shipping costs vary based on the reason for return:

For approved returns, we will provide you with a prepaid shipping label or arrange a pickup from your address. Please do not ship any product back to us without first receiving a return authorization number and shipping instructions.

Once we receive and inspect your returned product, we will process your refund. Refunds are issued based on the following timeline:

Refunds will be issued to your original payment method. If you paid via credit/debit card, the refund will be credited to the same card. For cash on delivery (COD) orders, refunds will be processed via bank transfer or cheque.

Partial refunds may be granted in the following situations at our discretion:

Any partial refund decisions will be communicated to you before processing.

Instead of a refund, you may request a replacement for damaged, expired, or incorrect products. Replacement requests follow the same timeframe and process as returns.

Replacement Timeline: Once your return is approved and received, we will ship the replacement product within 2-3 business days. Delivery time for the replacement will be the same as your original shipping method.

If the replacement product is also damaged or incorrect, we will process a full refund immediately and investigate the issue with our quality control team.

You may cancel your order before it has been shipped. Please contact us immediately if you wish to cancel:

To cancel your order, email us at cancellations@magicinepharma.com with your order number and reason for cancellation.

The following items are generally non-returnable and non-refundable for health and safety reasons:

If you believe any of these products are defective or damaged upon arrival, please contact us immediately. We will review each case individually.

If you are not satisfied with our return or refund decision, you may escalate the matter by:

We value our relationship with our customers and will make every effort to resolve disputes fairly and promptly.