Shipping Policy

Magicine Pharma delivers genuine medicines and surgical products across India, and to customers in many countries worldwide.

Domestic delivery covers major metros, Tier 2/3 cities, and most remote pin codes through our courier partners. If your location cannot be served, our support team will contact you with alternatives or a full refund.

For India orders, shipping and COD fees depend on your merchandise total after coupon discounts (before shipping or COD are added). There is no free-shipping threshold — every India order includes a delivery charge based on the tier below.

Example: on a ₹1,000 order after coupon, prepaid adds ₹119. COD adds ₹119 + ₹99 = ₹218.

These India fees match the live Magicine checkout system. Older “free shipping above ₹499” messaging no longer applies.

Wellness and general merchandise (non-medicine catalog items) are often heavier than medicines. When your cart contains at least one general product, a flat ₹199 delivery charge applies for the whole order — even if medicine or surgical items are also in the cart.

Example: a ₹800 cart with one general product ships for ₹199 prepaid (plus COD fee if you choose cash on delivery and COD is allowed).

Prescription orders are verified by our team before packing. Verification usually takes 1–2 business days after you upload a valid prescription.

Once verified, packing typically takes another 1–2 business days. Peak seasons, public holidays, or stock checks may add time. You receive a confirmation when the order is handed to the courier.

Typical total before dispatch (verification + packing): 2–4 business days.

Estimated transit time after dispatch (business days):

Metros such as Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, and Ahmedabad usually fall at the faster end of the range. Weather, courier load, and festivals can extend timelines.

International orders are quoted by our sales team. Delivery charges are not finalized on the website at checkout.

After you place an international order, our team contacts you to confirm availability, shipping cost, customs guidance, and payment. Checkout uses manual payment confirmation (not COD or instant online capture on the site).

International delivery windows vary by destination and courier. Our team shares an estimated timeline when they confirm your quote.

After dispatch you receive a tracking number by email (and SMS/WhatsApp when available). You can also track from My Orders in your account.

Allow 24–48 hours for the first courier scan. If tracking does not update for more than 5 business days, contact support with your order number.

Couriers typically attempt delivery up to three times. If all attempts fail, the parcel may return to our warehouse and re-shipping charges can apply.

Please ensure someone can receive the package during business hours. Prescription medicines may require an adult (18+) signature.

To change an address after ordering, contact support@magicinepharma.com immediately — changes are only possible before the order is shipped.

Orders are packed in tamper-evident materials. Temperature-sensitive medicines use insulated packaging with cold packs or controlled containers where required.

If a package looks damaged, opened, or temperature-compromised, do not use the contents. Photograph the parcel and contact support@magicinepharma.com right away.

Outer labels stay discreet — no medicine names are printed on the outside.

We cannot ship every product to every location. Common limits include:

If we cannot ship to your address, support will offer an alternative or process a full refund.

If your parcel arrives damaged:

For lost parcels — tracking shows delivered but you did not receive it, or there is no update for more than 10 business days (India) or 20 business days (international) — contact us immediately.

We investigate with the courier and arrange a replacement or refund based on the outcome.

During festivals and peak periods, carriers run higher volumes and delivery can take longer. Order early if you need medicines by a fixed date.

Carriers generally do not operate on national holidays. Orders placed on or just before a holiday are processed on the next business day.