Our policies
Privacy Policy
Overview
At Magicine Pharma, we are committed to protecting your privacy and ensuring the security of your personal information.
Information We Collect
We collect information you provide directly to us, such as when you create an account, place an order, subscribe to our newsletter, or contact us for support. This information may include your name, email address, phone number, shipping address, billing information, and medical prescription details.
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with our site.
We may also collect health-related information that you provide when uploading prescriptions or using our services. This information is treated with the highest level of confidentiality and is protected under applicable healthcare privacy laws.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders for medications and healthcare products
- Verify prescriptions and ensure compliance with regulatory requirements
- Communicate with you about your orders, account, and inquiries
- Send you important updates, newsletters, and promotional materials (with your consent)
- Improve and optimize our website, products, and services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations and regulatory requirements
Data Security
We implement a variety of security measures to maintain the safety of your personal information. All sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology and stored in encrypted databases accessible only by authorized personnel with special access rights to such systems.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
In the event of a data breach, we will notify affected users and relevant authorities as required by applicable laws.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information under certain conditions
- Restriction: Request restriction of processing your information
- Portability: Request transfer of your information to another organization
- Objection: Object to certain types of processing, including marketing
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
You may also opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Even if you opt out, we may still send you non-promotional communications, such as order confirmations and policy updates.
Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that a child under 18 has provided us with personal information, we will delete such information from our systems promptly.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this page.
You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact us
If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, please contact us at:
Magicine Pharma
- Phone
- +91 11 4160 3130
- Address
- Magicine Pharma Pvt. Ltd., C-107, 2B 2nd Floor,, Naraina Industrial Area Phase 1,, New Delhi-110028
Our Data Protection Officer can be reached at dpo@magicinepharma.com for privacy-specific concerns.
Document history
Published — 2024-01-01
By Legal Team
Initial publication
Reviewed — 2025-01-15
By Compliance
Annual privacy review
