1. Introduction

This Grievance Redressal Policy (“Policy”) outlines Magicine Pharma’s (“Company,” “We,” or “Us”) approach to addressing grievances raised by consumers (“You”) purchasing goods and services from our website.

2. Company Details

For any assistance, you may contact us using the following details:

• Legal Entity Name: Magicine Pharma
• Corporate Office:
• Registered Office:
• Website: www.magicinepharma.com
• Website Details:

3. Purpose

The Policy functions on attempting to ensure that the Consumers would be treated fairly at all times, and the Company would undertake its best efforts to deal with any Consumer grievance promptly, efficiently and with courtesy.

4. Grievance Redressal Mechanism

We prioritize customer satisfaction and welcome feedback. For assistance, contact us via our Chat Support.
Grievances include any dissatisfaction with products or services offered through the website, excluding:

• Incomplete or vague complaints
• Suggestions
• Requests for guidance or explanation

Our designated Grievance Officer will address grievances in a timely manner.
Grievance Officer Contact:

• Name:
• Email:
• Phone:

Complaints will be acknowledged within 48 hours, and a unique tracking ID will be provided. We aim to resolve grievances within 1 month from receipt. A grievance will be closed if:

• The complainant accepts the resolution
• There is no further communication within 30 days after a response

5. Escalation to Nodal Officer

If unresolved, you can escalate your issue to the Nodal Officer.
Nodal Officer Contact:

• Name:
• Email:
• Phone:

6. Information Requests

Before purchasing, you may request:

• Principal geographic address of the seller
• Website details
• Contact information for dispute resolution

Editorial Policy

Magicine: Where Expertise and Trust Create Clear, Reliable Health Insights

At Magicine, our goal is to provide accurate, authoritative, and trustworthy information. We are committed to making healthcare accessible and understandable through well-researched and evidence-based content. Our team includes medical experts, specialized doctors and pharmacists with extensive expertise in scientific research and medical writing. Our content undergoes a thorough editorial and review process, including in-depth evaluation by our Clinical Specialist Review Board.

Editorial Workflow

1.    Planning & Research

o   Our team performs comprehensive research to identify gaps in available information and complex medical conditions. Concepts are validated by our clinical specialists to ensure relevance and accuracy.

2.    Content Structure

o   Each content category, whether related to cancer, HIV, hepatitis, or other critical conditions, has a well-defined structure to maintain consistency and clarity.

3.    Content Curation

o   Content is curated from original research articles in medical journals, review articles, meta-analyses, practice guidelines, systematic reviews, summary of product characteristics (SmPC), consensus statements, and textbooks to ensure comprehensive coverage.

4.    Content Creation

o   Our team of healthcare editors

o   doctors work together to produce authentic and precise content on life-saving drugs and treatments.

5.    Citation and Referencing

o   We adhere to the principle of ‘cite while you write’, ensuring every fact, statistic, or scientific claim is supported by appropriate and standard references.

6.    Content Review

o   Content undergoes a rigorous review cycle to ensure accuracy and consistency, meeting our high-quality standards.

7.    Language Consistency

o   Content is reviewed for language consistency according to our style guide, ensuring clarity and precision in medical communication.

8.    Readability Assessment

o   We strive to present complex medical information in an easy-to-understand manner while maintaining scientific credibility. User testing is conducted to ensure that our content is accessible and comprehensible.

9.    Feedback Assessment

o   User feedback is actively sought and considered to refine and enhance the quality of our content, aligning it with user needs and preferences.

10.Regular Updates

o   Our team periodically reviews and updates content to reflect the latest research, advancements, and guidelines in the field of life-saving treatments.

Guiding Framework for Content Generation

At Magicine, we uphold the highest standards of medical integrity through the following guidelines:

• Accurate: Ensure that medical content is well-researched, reliable, and authentic, reflecting the latest in life-saving treatments and research.
• Authoritative: Clearly identify and acknowledge the author, their qualifications, and the sources of the content.
• Up to Date: Regularly incorporate the latest medical research, news, and guidelines to keep content current and relevant.
• Contextual: Align content with user needs and specific health conditions to provide relevant and actionable information.
• Complementary: Offer information that supports, not replaces, the doctor-patient relationship, emphasizing the importance of professional medical advice.
• Credible: Cite and reference appropriate sources to ensure the credibility and reliability of the information provided.

Transparent: Maintain unbiased information, free from influence by any brand, product, or service.